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Author Archive: Scott Vanderlip

Cloud Computing and the IT Help Desk

Posted on June 13, 2014 by

A well-maintained network is the cornerstone of any office. While sales teams and customer service representatives are essential to running a successful business, they can’t do their jobs without a.. read more

Finding the Right Help Desk Software

Posted on June 6, 2014 by

IT troubles can be absolutely crippling for a busy company. A problem with the network prevents employees from doing their jobs and slows down the company as a whole. Furthermore,.. read more

Medicine is Always Changing

Posted on April 3, 2014 by

For some time now, our approach to healthcare has been extremely antiquated. Specifically, the way that we stored, shared, and used information was essentially the way that we had done.. read more

When Great Technology Isn’t Enough

Posted on March 31, 2014 by

Good customer service is increasingly the key to competing in the increasingly competitive, globalized world that companies now find themselves in. Whereas before the Internet, many companies were often the.. read more

Why The Help is Going to the Cloud

Posted on March 21, 2014 by

Software as a service! Moving to the cloud! Going mobile! More and more, you may be hearing these kinds of phrases, especially when it comes to the software services that.. read more

Web+Center Version 8.0 Production

Posted on March 20, 2014 by

Internet Software Sciences Newsletter #112 – March 2014 Web+Center 8.0 Production goes production Web+Center Version 8.0  is now production.  It is available for download or upgrade from your current Web+Center.. read more

64 Bit ODBC Access Driver Options with Web+Center

Posted on March 6, 2014 by

March 5, 2014 Newsletter #111 To our knowledge, until July 2013, Microsoft has never released a 64 bit version of their popular Access ODBC drivers that allows 3rd party applications.. read more

Web+Center Version 8.0 BETA download available

Posted on February 6, 2014 by

Web+Center 8.0 BETA download Web+Center Version 8.0 beta, our newest version, is now available for download and testing on your servers.    This version is our largest version upgrade ever, by.. read more

Significant issue with SQL*Server 2012 effecting Web+Center and other DB apps

Posted on January 30, 2014 by

SQL*Server 2012 does not properly support basic identity/auto increment of case numbers or identity database types. The Problem: Case # 103, 104, 105, 106, 1345, 1346, 1347 Do you see.. read more

TXT Messaging with Web+Center

Posted on January 10, 2014 by

New Integrated TXT messaging and notifications  with Web+Center Version 8.0 Web+Center version 8.0 release will include options to directly Text customers or technicians right from the Web+Center web interface. It.. read more