With the release of Windows 7 Operating system last week in both 32 and 64 bit flavors, the percentage of machines that come pre-installed with 64 bit versions of the.. read more

Have you or your Help Desk organization made any New Year’s resolutions for 2016 concerning the efficiency and processes of your Help Desk? Almost every day we get calls from.. read more

Has Help Desk Software become a commodity? Some  of Merian Webster definitions of   “commodity” is a good or service whose wide availability typically leads to smaller profit margins and diminishes.. read more