Business+Center is an open source, web-based contact management system, account manager and mini accounting package. Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements, sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management, invoices, quotes and reporting functions. It now includes functions to create customer account functions to let customers view and manage their own customer accounts in on-line portals.
Business+Center Technical Specifications
- Web-Based Interface – All Business+Center program and configuration functions are accessed from an easy-to-use web-based interface. Business+Center pages are compatible with Internet Explorer, Chrome or Firefox browsers.
- Customer Database – Create, update, delete and search customer records.
- Contact Log Database – Create and update contact logs on customers or users.
- Customer Account Portal – Let customer views into their own customer account status, invoices, tickets and features.
- Contact Assignments – Assign customers to one or more contact reps and perform searches based on assignments.
- Invoicing, customer quotes and expense recording from Tech+Center Case Time Spent/Expense records.
- Customer User Groups – Organize customers into customer user groups to help organize customers contacts and email distribution.
- Email Options – Create, edit, delete and send personalized emails to select customer groups. Includes option to let customers remove themselves from email distribution lists.
- Staff Availability Screens – Get up-to-the-minute information on contact staff availability for instant coordination of contact reps or sales forces.
- Timely Reports – Status of customers assigned to individual contact reps is automatically refreshed.
- Security – User-Id/Password as well as additional security features are included to prevent un-authorized access to site and database.
- Business+Center Whiteboard – Business+Center users can create and update a whiteboard available to all contact reps.
- Custom Business Applications – Special customized business reports and processes can be created and integrated with the Business+Center applications.
- Calendar Scheduler – A complete group event calendar and scheduler is included.
- Internationalization – All of the label text can now be completely internationalized for use in any language.