Version 11 is a completely new platform it is a flexible and secure service management platform that enables you to create your own forms and software as a service. No-code, drag and drop builder. Build business apps and workflows on top of your stack. Take data from disparate sources and populate the front end of Internet Software Sciences.
| Feature | Details |
|---|---|
| Simple Pricing Model | Tiered pricing model. Contact sales@inet-sciences.com |
| Email-to-Case feature | Support cases can be automatically created from emails with attached files |
| Geo Location Tracking | Options to track and record Techs and asset Geo location from GPS phone enabled devices |
| SMS notification options | TXT SMS notifications for techs and customers |
| Smart Phone and Tablet App for Customers | Smart phone apps allows customers to create/updates cases on smart phones |
| Smart Phone and Tablet App for Techs | Techs can track and manage cases from new smart phone/tablet app |
| Account Management | On-line customer account system for customers to view their account info 24/7 |
| Open Source | 100% of the software source provided for customization options |
| Comprehensive help desk | Complete technician help desk application to track and manage support cases |
| Asset tracking/management | Complete asset management with options for importing, tracking, reporting, exporting; integration with help desk tickets |
| Email notifications | Automatic customer and tech email notification messages |
| Knowledge base | Includes keyword or category search options |
| Frequently Asked Questions | Easily create FAQ articles for customers based on support cases |
| Optional A/D customer login methods | Multiple customer login method including integrated Active Directory logins |
| Designed to be integrated with your website | Options to integrate your headers and footers into the customer portal or to integrate into Word Press sites |
| Project management | Includes cost projections, notifications and case management |
| Case scheduling and routing options | Various case scheduling and process configuration options |
| Customer management tools | Complete searchable customer/contact database with logged notes, additional fields and user categories |
| Reports | Numerous reports for effective case and time accounting management |
| Attach files | Customers or technicians can upload files and attach them to support cases |
| Industry standard backend database support | SQL*Server or MS Access support |
| Browsers | Almost any web browser on PC, MAC, or iPhone is supported |
| Required hosting platform | Runs on any Windows-based OS from XP Pro to 2008 Server |
| Auto escalation for support cases | Cases are automatically escalated with notification after set time periods |
| Local language configurable | All form label prompts are designed to be customized for your specific requirements |
| Customer surveys | Automated customer surveys and reporting features |
| Calendar/schedulers | Built in calendar/work scheduler for associated cases with integration to Outlook |
| Time spent reports and invoice reports | Integrated time spent accounting, reporting and invoicing functions |
| Complete invoicing/quote accounting system | Time spent billing from support cases and complete integrated mini-accounting system |
| Graphical Reservation system of resources | Reservation system for any asset or resource including LCD projectors, laptops, conference rooms or vehicle fleets |
| Remote Control Program Launch | Launch your favorite remote control application from the customer portal |
| Cross Browser Support | Systems support all current browsers of IE, Chrome, firefox and Safari equally |