Pocket+Center is a scaled-down and re-engineered Tech+Center interface for smartphone devices running a web browser. This optional, included component allows technicians using a smartphone to log into the Web+Center application and perform most of the important tech functions such as customer searches, updates, case tracking, management, and calendar functions. This allows for real-time remote access to the Web+Center application with a handheld device.
- Web-Based Interface – Scaled-down Tech+Center application which is easily navigated on a mobile or smartphone sized browser.
- Customer Database – Create, update and search customer records.
- Asset Management Database – Create, update and log cases for particular equipment.
- Case Record Database – Create, update, track, manage and search case records.
- Multi-Criteria Case Search – Perform complex case record searches without a knowledge of SQL.
- Integrated Email – Numerous automatic email notifications for customers and techs can be sent when a tech updates a support case using the Pocket+Center.
- Security – User-Id/Password and other security features are included to prevent un-authorized access to the site and database.
- Calendar / Scheduler – A complete group event calendar and scheduler is included.
- Internationalization – All of the label text can now be completely internationalized for use in any language.