Customer+Center is a customer support web application that allows customers to register themselves and log, update and check the status their own support cases. Customers can access a product-specific help desk that is created automatically as support cases are solved by support staff.
- Self Register – Customers self register with the support center, defining their own Username and password login for future site logins.
- Submit support cases – Customers can submit, review or update support cases.
- Asset Management – Customers can Search for assets from the Asset database and log support cases for particular assets for an internal Help desk configuration.
- Help Database – Customers can search a help database for related problems or questions.
- Frequently Asked Questions – Technicians can quickly build up a list of frequently asked questions by simply adding solved customer cases to the FAQ List, viewable by customers.
- Integration with your existing site – Customer+Center is designed to be quickly and completely integrated with your existing website and navigational look and feel.
- Recovery of Lost Usernames and Passwords – Allows customers to securely recover lost Usernames or passwords.
- Automated email responses – Email notification is automatically sent when support cases are updated or resolved to aid in effective case tracking.