Impact of Deleting A Customer Record
In order to delete a Customer record, it is necessary to identify another customer in the database to which certain important historical information can be "re-assigned" so that it does not get lost when that customer is deleted. For example, case histories belonging to that customer may be valuable in terms of building up the knowledge base. These will not be deleted, but will be re-assigned to the customer you designate for this purpose. The "assignee" may be a real or a dummy customer, as long as it has a customer record in the database. Case histories from multiple customers may be re-assigned to a given assignee.

Accordingly, you are asked to provide the Customer Id for this "assignee" customer on the accompanying form.

Deleting a Customer Record brings with it a number of these ripple effects throughout the database that you should be aware of before you perform such a deletion. These effects may be summarised as follows: