What is Web+Center?
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases.
Why select Web+Center for your help desk?
There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal costs. We can offer this longer term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.
Web+Center Hardware and Software Requirements
- Windows 2003/XP/VISTA/Server 2008/Windows 7/Server 2012
- MS SQL Server SQL 2005/2008 Database OR MS Access DB Driver (Installed with Windows OS)
- MS Internet Information Server (IIS)
- Full time Internet Connection or LAN connectivity
A customer support web application that allows customers to self-register or uses Active Directory authentication methods to log in and create and update support tickets and check the status of their own support cases. Customers can access a product-specific help desk with options for FAQ, searching a knowledge base, remote control, text chat support and a resource reservation system.
A new mobile web app that allows customers to create, update support tickets and perform other customer self help functions including reviewing FAQ articles, and perform keyword knowledge base searches.
A very comprehensive yet easy-to-use support staff web application to effectively create, log and manage support cases entered by customers or by other support staff members. Functions include extensive case search capabilities, case routing and dispatching options, reporting, project management, asset tracking and much more.
With the addition of Business+Center, a Web-based contact management system, Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements by sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management.
The Reservation+Center is a web-based equipment/facilities reservation system. It is integrated with the Web+Center customer database and allows customers to log in and make their own equipment or facility reservations from an on-line graphic catalog. Administrators can track and manage reservation requests and graphically view reservations. Starting with Version 6, Reservation+Center is now included in the Web+Center download.
The Tech+Mobile is a smartphone and tablet based interface for technicians to create, track and manage support tickets. The Tech+Mobile application software provides a subset of the functionality from full screen Tech+Center application but has all of the functions that technicians would require to track and manage support tickets, assets and review customer and case records. Tech+Mobile uses the smart phone and tablet user interface elements and design standards. This enables techs to access their help desk tracking database right from their smart phone devices.
The Pocket+Center center is a scaled-down and re-engineered Tech+Center interface for the Pocket PC/smartphone devices running a internet browser. This component allows remote Pocket PC/smartphone technicians to log into the Web+Center application and perform most of the important tech functions such as customer searches, updates, case tracking, management, and other calendar functions. This allows for real-time remote access to the Web+Center application with a handheld device.