Tech+Center Features:

• Web-Based Interface - All Tech+Center program and configuration functions are accessed from an easy to use WWW based interface. Tech+Center pages are compatible with either Netscape Navigator or MS Internet Explorer.

• Customer Database - Create, update, delete and search customer records.

• Support Staff Database - Create, update and delete support staff records.

• Asset Management Database - Create, update, and delete assets and log cases for particular equipment.

• Case Record Database - Create, update, delete and search case records.

• Multi-Criteria Case Search - Perform complex case record searches without a knowledge of SQL.

• Support Staff Functional Groups - Organize support staff members into functional groups to help optimize the dispatching and resolution of problem reports.

• Dispatcher Screens - Get up to the minute information on tech staff availability for large telephone-based support organizations.

• Integrated Email - Customers receive automatic email notification to confirm the opening of new cases, as well as other selected events. Tech support staff can conveniently email case reports to customers, and customers can conveniently find case reports in the DB and have them emailed.

• Timely Reports - Auto-refreshing status of open cases for individuals, groups and dispatcher screens.

• Security - User-Id/Password security to prevent un-authorized access to site and database, as well as other additional security features.

• Configuration - All features and user choices are configurable with easy to use Web-based forms and menus. No database experience is required.

• Customer Surveys - A complete, configurable web-based customer survey options that is automatically sent to the customer when a case is closed.

• Case Auto-escalation - Options to send notifications emails when cases has not been updated within set time intervals.

• Calendar Scheduler - A complete group event calendar and scheduler.

• Internationalization - All of the label text can now be completely internationalized for use in any language.

• File Download Options - Configurable file download options for customer and techs to download and share files over the web.

Hardware and Software Requirements:

• Windows NT/2000/2003/XP/VISTA (Windows Version)
• MS SQL Server 7.0/SQL 2000 Database OR MS Access DB Driver (Installed with Windows OS)
• 300MHz Pentium PC (or faster)
• 32 Mbytes RAM (or more)
• 2.0 GB hard drive (or more for large DBs)
• MS Internet Infornation Server (IIS)
• Full time Internet Connection or LAN connectivity
• Linux Version Requires Linux, Apache Webserver, Sun One ASP, MySQL