 |
|
Internet Software Sciences Customer Support options:
|
|
|
|
|
|
|
|
 |
On-Line
Documentation - Most installation questions and program functionality
issues can be answered by reviewing the On-Line documentation. Please
review Web+Center On-line Documentation for Installation Guide,
User Guide, Getting Started Guide, and Programmers Guide.
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Web-based
Support - To search a list of Frequently Asked Questions
(FAQs) and or problems and solutions or to open up a new support
problem or question or to search a knowledge base of Web+Center
issues, visit the Web+Center Support Site for web-based support.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Software
Version 6.0 Updates - The latest software updates for the Web+Center
6.0 system can be found On-Line at Web+Center 6.0 Docs/Software
Updates page. From the software updates page, you can immediately determine
which files are new and directly download new modules for the
Web+Center application.
|
|
|
|
|
Software
Version 5.0 Updates - The latest software updates for the Web+Center
5.0 system can be found On-Line at Web+Center 5.0 Docs/Software
Updates page. From the software updates page, you can immediately determine
which files are new and directly download new modules for the
Web+Center application.
|
|
|
|
|
Software
Version 4.0 Updates - The latest software updates for the Web+Center
Version 4.0 system (Previous version) can be found On-Line at Web+Center 4.0 Docs/Software
Updates. From the software updates page, you can immediately determine
which files are new and directly download new modules for the
Web+Center application.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Telephone
Support - For existing customers, product evaluations or
installations, please contact Internet Software Sciences telephone
support at:
Phone:(650) 949-0942 / Toll Free (888) 949-0942 9 AM to 5 PM (Pacific
Standard Time)
Fax :(650) 917-0913
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Skype Phone
Support - For world wide Voice over IP free calling, please use the Skype
service (International Customers) , please contact Internet Software Sciences telephone
support with Skype at:
Skype Name: InternetSoftwareSciences [Times: 9 AM to 5 PM (Pacific
Standard Time)]
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Email
- Support can be provided by email by sending an email to support@inet-sciences.com
but we recommend using the web-based support option above to submit
a trouble ticket so it can be routed through our support staff and
properly logged into our support database. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Remote Control Support
For efficient debugging of some support issues, we have standarized on the CrossLoop remote control application.
If you would require support and want our support engineers to remotely connect to your servers/machine, please first complete the following steps below and then contact ISS so we can remote to directly on your desktop to debug your support issue.
- Please CLICK HERE
for information on how to download, configure and launch our remote control tool. This tool is also
integrated with our Help Desk software.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Other Resources
- Please click on the More link to get additional Help Desk related resources and
websites. |
|
|
|
|
|
|
|
|
|
