Reason #1: Web based support is better than email support
Some companies have jumped too early into Internet based support and have developed very complex Email based support solutions. Although everyone has email access, the ability for support organizations to accurately assess and dispatch randomly written support emails is a time consuming and tricky. The result is an email nightmare for both the support staff and customers.

Some email support systems require customers to carefully cut and paste lines from reply messages into subject fields and carefully edit other parts of the email. This is simply too cumbersome for most users. As the number of email interactions increase between a customer and support technicians, all or part of the information is likely to get lost on an email message somewhere. Even if a central database is used, the Email message must typically be carefully cut and pasted into a database record.

With Web+Center Web based support, the user is forced to answer product specific questions about the problem, so the user defines the problem in a consistent and efficient manner. The problem is then automatically inserted into the database for effective processing and tracking. By having the problem description, all of the related case information and the solution in a common accessible database, critical information is not lost across multiple email folders. This important research and problem resolution information is then readily accessible for solving future cases.

Web+Center uses email for case notifications and confirmations but email is never used to pass important information between the customer and the technican in order to avoid losing data.

Reason#2: Web+Center is the only complete Web based support system !
Most support systems were developed as a Windows, Unix or Mac application that connected to a backend database. These LAN based applications typically require high speed LAN connections to operate correctly. Users that work from Home or remote offices that do not have a Local Area Network connection often cannot effectively use these applications. These Windows or platform specific applications also require each user to carefully upgrade when any changes are made to the support system. Many of these older support systems now support lighter versions or mimimal versions of their software through a web interface, but the full functionality of the original support application is typically not supported.

Web+Center was built to be entirely a Web based application. It only runs through the web browser. Web+Center is not available as a standard Windows application client. This forces all of the functionality to be accessible through the web interface. Since it a web based application, the user never has to download a client application, or mess with client application upgrades or changes.

Reason#3: Web+Center offers better connectivity options
Todays workers require home and mobile access to their work applications and access to these critical support applications at home, at work, and on the road. Only an Internet and Web based support application can handle this wide range of connectivity needs. Web+Center works particularly well when users need to connect from away from the office.

Reason #4: Cost
We are very unique in that we offer truly FREE full version system for groups with less than (3) techs. Our licensed systems for more than 3 techs range from $1,500 for 5 Techs, $5,000 for 10 techs to unlimited techs for $15,000. Educational discounts of 30% are available.

Many support systems range in cost from $10,000 to $100,000. These costs are typically the "bare bones" costs of a company support system. Many of these higher end support systems require fairly extensive additional customizations or product specific consultants to configure the support system at an additional cost. A overly complex support system also requires expensive training for a (tech support) group known for high turnover. Most other systems are priced with per seat incremental cost and even "Per Customer Costs" where customers are able to access the support information through a web interface. In discussing Web+Center benefits with customers, we find companies that have purchased expensive support systems are not being using them correctly or at all due to a lack of resources to configure and customize the system.

Web+Center is priced with 4 easy to understand prices and terms. There are server based licenses for 5, 10, 25 and unlimited number of tech support seat licenses. There is unlimited customer access for all licenses.

Web+Center is designed to be installed and configured in hours by support managers and administrators, not in weeks or months by database experts and application programmers. It is designed to be modified for new requirements by support managers and not consultants or database engineers. Web+Center was designed to be simple enough to use that training for most support engineers can be completed in one or two hours.

Web+Center was specifically developed for the NT platforms (server and workstation) and the SQL*Server or MS Access databases so that support managers and administrators can install, configure and manage the web application without extensive database training and UNIX administration background.

Reason #5: Performance

Web+Center was developed using the most efficient web scripting technology available. Using the MS ISAPI and C++ development environment, the application was written as a high performance NT web application. Web+Center can run on a range of NT hardware from a very low cost NT workstation box to a high end NT server running multiple processors.

Reason #6: Fast and Easy Setup and Configuration

Web+Center was designed to have a fast and simple installation and configuration procedure. Most companies do not have the time or the resources it typically requires to implement a complex support system. Web+Center was designed to be installed and fully operational in hours instead of days or weeks. All of the configuration of the product once it is installed is performed through easy to understand web pages and forms.

Reason #7: Web+Center Help Database
As support cases are entered into the Web+Center system, a product specific Help Database will automatically be created that customers and tech support can quickly search to find solutions to common problems. Customers can access this help database through an easy to use search engine. Support staff has access to sophisticated search engine for more complicated searches.

Reason #8: Web+Center Asset Database
Web+Center includes an asset database that can be enabled for internal help configurations or disabled for external customer support sites.

Reason #9: Web+Center Download and Evaluation
Web+Center evaluation version can be downloaded, installed and running in minutes on either a NT Workstation or NT Server. The evaluation version used MS Access database as the backend database and has all of the functionality of the fully licensed system. It does not require you to purchase expensive databases to perform a complete product evaluation.

Reason #10: Available Now!
An evaluation version of Web+Center is available now for immediate download.