 |
|
Web+Center - A suite of web based customer support applications
including:
|
|
|
|
|
|
|
|
 |
Customer+Center
- A customer support web application that allows customers to register
themselves
and log, update and check the status their own support cases. Customers
can access a product specific help desk that is created automatically
as support cases are solved by support staff.
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Tech+Center
- A very comprehensive yet easy to use support staff web application
to effectively create, log and manage support cases entered by customers
or by other support staff members. Applications include extensive
case search capabilities, case routing and priority functions, administration
functions, support dispatcher status availability screen, complete
integrated asset management component and more.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business+Center
- With the addition of Business+Center, a Web-based contact
management system, Web+Center users can now easily integrate sales/contact
business processes with customer/end-user support requirements sharing
the same customer database and support management system. Business+Center
features include customer and contact record logs, email distribution
options to send emails to select customer/contact groups, and contact
rep coordination management.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Pocket+Center
- The Pocket+Center center is a scaled down and re-engineered Tech+Center
interface for the Pocket PC devices running a Pocket Browser. This
component allows remote Pocket PC users to log into the Web+Center
application as a technician and perform most of the important tech
functions such as customer searches, updates, and case tracking,
management, and other calendar functions. This allows for real-time
remote access to the Web+Center application with a handheld device.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Reservation+Center
- The Reservation+Center is a web-based media equipment reservation system. It is integrated with
the Web+Center customer database and allows customers to log in and make their own media equipment
reservations from an on-line graphic catalog of equipment. Administrators can track and
manage reservation requests and graphically view reservations. Clicking on the more button below
will log you in as a Media+Tech Administrator. This application must be purchased and installed
separately and there are no free versions of the Reservation+Center.
|
|
|
|
|
|
|
|
|
|
