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Volume 1 Issue #2 January, 2001 Previous Issue (Volume 1 Issue #1 August, 2000)
Welcome to the second quarterly newsletter from Internet Software Sciences. This newsletter's mission is to help provide important and timely Web+Center product information for its users. Each issue will contain product articles and product news including links to magazine reviews of the Web+Center product and helpful tips from the ISS support staff. The newsletter will also feature information about new and future product information. A special section called Ask ISS will be a forum for users to ask specific questions of the development team and support groups Internet Software Sciences. To send a question in for future Newsletters, send an email with a question to: AskISS@inet-sciences.com The newsletter is also opened for users to contribute articles on how they use the software and any unique applications and ways they have used the software. Newsletter Article List:
Web+Center 3.1 is latest version of the Web+Center web-based Customer Support and Help Desk product from Internet Software Sciences. Included with version 3.1 is a entirely new Contact Relationship Management (CRM) Component called Business+Center that integrates with the existing Customer Support component (Customer+Center) and Help Desk Product (Tech+Center). The three applications together create a complete Customer Relationship Management solution to handle customers from initial sale contacts to comprehensive customer support.
The new Business+Center Component features include:
Internet Software Sciences now uses the Business+Center to track and assign sales leads to it sales partners and internal sales force as well using the system to help with Software Support and the product knowledge base. Even this Newsletter announcement was distributed to Web+Center users by a tool included in the Business+Center to distribute Emails to your particular user groups. The Business+Center is available for free with the FREE (3) Tech user version. Business+Center reps are registered and counted as Technicians for licensing. Included with the 3.1 release are instructions and SQL and ASP scripts that are necessary to upgrade existing 2.5 versions to 3.1 compatibility. Web+Center Version 3.1 also includes a newly rebuilt asset management component with enhanced asset searching and assignment capabilities for assigning assets to customers, to techs or to other assets. Included in the updated Web+Center User Guide is information on how to use the Asset Management Component for a spare parts/Inventory system. Does your organization need to track, search, and assign Internet IP numbers to computers or customers? The new Asset Management component allows asset searches sorted by IP address and many other seaching and assignment options. Other minor features included in 3.1 are customizable priority lists, customer note logs, custom asset fields and custom customer fields.
How can I upgrade from the previous version of 2.X to the new 3.1 Version of Web+Center? Answer: There is a full set of Upgrade instructions in the Web+Center 3.1 Install Guide in Appendix C. This install guide is also included in the new product documentation or available from the main support page documentation link. Can I add custom fields for the customer record? Answer: Yes.. on the customer information forms, one can add up to 10 custom text field entries as well as creating a customer notes running log database record. To add these custom field labels, click on the Administration button in the Business+Center application. You must have "configurator" level security access to access this button feature. These new additional fields are then available for editing and reviewing in both the Tech+Center and Business+Center suites. Can I add custom fields for assets? Answer: Yes.. The new asset management component has 5 custom fields with up to 50 characters in each field. Refer to the instructions in the assetsinfo.asp module for more information on how to create custom asset fields. I want to record all of our company's IP addresses and be able to sort by assets by IP address. Can I do this? Answer: Yes.. The new asset management component search engine allows for asset searches with sorting by IP address, customer, equipment type, and many other options. Using the asset component, one can keep a current, searchable list of your computers, their location, IP address, port numbers as well as computer ownership, purchasing, and much more. What is the difference between Web+Center Version 3.0 and Version 3.1? Answer: Version 3.1 differs from Version 3.0 by offering a re-built asset management component that is compatible with the previous asset database but offers new functionality for assets. Version 3.1 also offers simple patches for problems found in version 3.0. Scripts included in the 3.1 download include 3.0 to 3.1 database conversion scripts and instructions.
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Keeping current with the latest updates and patches is now only a simple 5 second web-based operation with Internet Software Sciences Check Version Scripts. The specially developed script will carefully analyze your current Web+Center scripts and files and generate a detailed summary report listing what files are current or outdated and gives recommendations as to whether new files should be downloaded. New, individual files can be immediately downloaded from our Version Release Server using FTP. A special script called checkversions.asp will catalog all your current Customer+Center, Business+Center or Tech+Center scripts and then check for compatibility with the current version on the Internet Software Sciences Version Release Server.
To run a version compatibility check for the Tech+Center application, run the script on your server like: http://<your host name>/tech30/checkversions.asp To run a version compatibility check for the Customer+Center application, run the script on your server like: http://<your host name>/customer30/checkversions.asp To run a version compatibility check for the Business+Center application, run the script on your server like: http://<your host name>/business30/checkversions.asp |
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