New Invoicing/billing/report features
Active Directory integration
Enhanced customer and asset importing utilities
Remote Control options and included free software

The Web+Center product has been successful by incorporating many of the features that our users have requested. If you have any enhancements you would like to see in the product for this next 5.0 release, please either send an email to Support@inet- science.com or submit a trouble ticket on the ISS web-based support page and select the Enhancement category so it can be routed to engineering for review for the 5.0 release.

Recently in Palo Alto, California, an entire 10 block section of downtown University Avenue has been wired to provide WiFi to shoppers and customers in those businesses. In addition to this larger coverage provided, other smaller areas offer free WiFi options by individual merchants inside or in front of their stores.

Internet Software Sciences saw this trend of free or low cost wireless connectivity options and developed the latest Web+Center application called the Pocket+Center.

The Pocket+Center is a re-engineered version of the Tech+Center for Pocket PC’s and Pocket Browsers. It allows almost all of the Tech+Center functionality to be performed through a Pocket Browser. Many of the newer Pocket PC devices come with built-in WiFi remote connectivity options making Pocket+Center a reality for many users. Other cell phone connectivity options for Pocket PC’s perform full roaming options.

What makes the Pocket+Center and the Web+Center suite of web-based Help Desk and Customer support applications powerful is the flexibility and mobility in a web-based application. Since the trouble ticket case information and dispatch functionality is all performed from the back end web server and database, a user does not have to be at their primary "Desktop" computer to access and dispatch their support cases.

To accommodate organizations that need to purchase their annual support/maintenance contract based on a fiscal calendar date (like July 1st) instead of their original purchase date, please contact Internet Software Sciences and request that the annual renewal date for the maintenance date be moved to a different date. One can contact Internet Software Sciences by calling (650) 949-0942 or by sending an email to Support@inet-sciences.com.

When contacting Internet Software Sciences for support, please have your company name and Web+Center License contact name available so we can confirm your maintenance agreement status.

Internet Software Sciences recently wrote an article for the CETPA “DataBus”publication titled “Help Desk: From Evaluation to Implementation”. This article can be viewed on- line at the CETPA website at:

Click here for Help Desk Article

Part of that article is a case study about Oxnard Unified High School District that is listed below.

Case Study - Oxnard Unified High School District

Stephen Wolodkin, Director of Information Technology at Oxnard Unified High School District, found his support process needed to be evaluated when he first started his job there. Originally the support process consisted of a set of seven cell phones. Every morning, techs would come in and take one of the seven cell phones. School district employees were provided a list of seven phone numbers and were instructed to start at the top of the phone list and call until they got an answer. Stephen quickly identified the need for a better process to track and manage their IT support help desk. The Web+Center product was chosen. Stephen describes his situation as: "Prior to using Web+Center, the end-users dialed the cell phone numbers of our techs in sequence until somebody answered the phone! We needed a simple, budget-friendly, Web-based solution that we could deploy rapidly to remedy this situation. Web+Center was chosen and deployed very quickly and we have loved using it ever since."