Internet Software Sciences has been researching new designs and requirements for the next version 7.0 release of Web+Center. Certainly one of the new set of features that will be included in Version 7.0 will be some additional functionality to better support users who are using Web+Center for facilities and maintenance management software. We recently found another Web+Center user, who for 5 years, has extensively customized the Web+Center application for a large University Housing group. To help Internet Software Sciences obtain design requirements for facilities based Web+Center users, we interviewed LaVaire Lockhart of University of Memphis. Please review the article below for more details on how they use Web+Center for facilities and maintenance management.
Space is still available but filling fast up for the Web+Center training-User/Developer conference June 3/4, 2010 in the San Francisco Bay Area. We have confirmed conference space the at Crown Plaza Hotel in Palo Alto for this conference. CLICK HERE for complete training conference details. To reserve a spot or information, please Email Support@inet-sciences.com or call (650) 949-0942.
We hope you have been enjoying the benefits of
Web+Center, the Help
Desk and Sales CRM Solution that are quick and easy to implement, and that you have previously downloaded.
If you haven't had a chance to use the Web+Center suite of web-based applications,
please download
version 6.0 for Windows OR Linux.
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University of Memphis has extensively customized Web+Center for their
facilities work order system for over 5 years now, logging over 54,000 work orders
with their maintenance management software.
Using Web+Center's open database and customizable source scripting architecture, they developed new custom reports, SQL*Server database based triggers for email notifications and developed other work flow features to exactly match the requirements of the facilities and maintenance departments for their residence and dining halls. Since the facilities workers and maintenance carpenters and other personnel were more familar with paper based work orders rather than using computers to update the work orders, a special case ticket print function was developed to allow the work flow to move from the original web-based Customer+Center ticket creation to a printed work order that is taken by maintenance personal and filled out on clipboards and notes written on the paper based form and then that information is transcribed back into the tech+center later on.
 University of Memphis Resident Life and Dining Services Website showing some of the residence halls that are supported by Web+Center LaVaire Lockhart, the local Technical Support Provider, who has made the extensive customizations to the Web+Center software, has prepared a document with flow charts and screen shots outlining how their organization has customized Web+Center to exactly fit their requirements and work flow. This PDF document shows and explains their customized system of:
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| The Web+Center Suite
of applications
provides an optimal solution for your IT Help desk, asset tracking, or customer support operations and reservation processes.
By providing a practical balance of feature-richness and usability with low total
cost of ownership, it will be one of the best investments you make for your organization. If you need more information, please visit our web site at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products. |