Subject: Web+Center Support for Mobile Devices including iPhone
Pocket+Center menu
running on iPhone/iPod-Touch
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The world of applications on the iPhone and the iPod Touch and similar
mobile device browser-based applications are evolving daily. Web+Center
is now one of those applications ready to run on current compatible mobile browsers.
The Web+Center application called Pocket+Center
was designed exactly for these mobile devices web browsers. Recently, we updated the
Pocket+Center code and interface to better support specifically the iPhone and iPod-Touch devices
with their Safari browser and
"Viewport" META tag that perfectly maps the Pocket+Center application into the
iPhone / iPod available screen resolution.
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Pocket+Center history
In 2003, the Pocket+Center was originally developed for Pocket PCs running Windows CE. The
Pocket Browser provided an interface for Techs to access the Web+Center help desk application
via the limited real-estate on that screen.
The design philosophy of the Pocket+Center application has always been to adhere to
standard HTML browser compatibility functions rather than a specific vendor's mobile device
browser standard. Now that most mobile device web browsers support a higher level of
common set of HTML, the Pocket+Center is proving to be compatible with most of the
mobile devices out there.
To scale the Pocket+Center display and input screens properly for the iPhone,
a very simple code change has been incorporated that detects use of the Apple Safari mobile browser
and then conditionally adds the
"Viewport" META Tag within the Pocket+Center HTML "HEAD" section.
Design Directions and feedback for other mobile devices
We next plan to explore other mobile devices that are currently revolutionizing the
market and need your feedback on the
importance of being able to run Web+Center on your mobile device.
To help us design our mobile device strategy for our next Web+Center release (Version 7.0)
or possibly provide incremental updates to our current version (Version 6.0), please
take this quick on-line survey.
This survey will help us decide how
many users are migrating toward mobile devices as a solution for Technicians and/or
Customers in the future, and what applications or components could be enabled
for deployment on a mobile device platform.
For those Web+Center users who are not yet utilizing the Pocket+Center application,
you can view the current updated Pocket+Center Version 6.1
application on-line using an iPhone or iPod Touch
device by going to the
Browser URL of http://helpdesk.inet-sciences.com/Pocket60/
or you should have the Pocket+Center application installed on your own server that is
available at http:///pocket60/
Upgrade your current Pocket+Center to better support the iPhone
If you wish to grab the latest updated Pocket+Center application code changes and
replace these files into your PocketCenter and Langauge folders, please click on each of
the program FTP links below from our version server and upload the respective files into
the appropriate folders as specified. Please back up any files you currently
have before replacing them with these newer files in case you have customized
these files.(Verison 6.X compatible only).
PocketCenter Directory Files
Note: Please delete the default.htm file in the Pocket+Center as the default home page for the
Pocket+Center which should now be default.asp.
Language Directory Files
Conclusions
We continue to look for your input to help Internet Software Sciences design the most
stable, cost effective and technology appropriate Help Desk in the market today. Your
input regarding our next mobile browser technology decisions is a crucial part of that
design process. If you have any special, immediate mobile based Web+Center application
requirements or issues, please feel free to call one of our design team members
at 1-(650) 949-0942 or contact us by email at support@inet-sciences.com.
Sincerely,
Scott Vanderlip
President Internet Software Sciences
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