New Customer+Center Home Page Customizations Some Web+Center users have asked us how to customize the Customer+Center default page banner graphic and text at the top of the page. Previously, to customize the banner graphic and text would require directly copying in a new file to replace the existing banner graphic file and then also to customize an Active Server Page "include" file.
To make this customization easier,
we have built a web-based capability that allows you to
make these customizations directly through the web-based administration functions in the Tech+Center.
If you are interested in adding this feature to your Web+Center 6.0 installation, please
review the steps below to upgrade your system. No database changes are needed.
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Instructions
Default Customer+Center banner logo and title text Two new administration options are now available under the Tech+Center Administration - System Configuration Menu page: (1) Upload and customize Customer+Center Company/Organizational Logo - This link will take you to a page that allows you to upload a new banner graphic logo in the left side of banner area. This graphic must be a graphic "gif" type file (*.gif extension) that is about 64 pixels high and 138 pixels wide. Browse on your local computer for the graphic file and it will replace the current logo. (2) Customer+Center Configurations - This link will allow you to customize the Customer+Center banner text that says "CUSTOMER+CENTER" to your own tile text. You can include HTML formatting in this definition including bolding, font sizes, images, line breaks, etc. For example, uploading an Internet Software Sciences graphic and defining some new text changed the Customer+Center banner to: 
Uploaded up graphic GIF file and modified Text New 6.0 files required for this update. To obtain the new 6.X files for this update, please use the Web+Center Version 6.X version server that will provide FTP links to let you download the latest versions for all of the Webcenter files and folders. Before updating your software, be sure to make a complete backup of your web+center folders into a different directory. Customer+Center Files: Click on the Version 6.X Customer+Center Directory Files Version Server and extract the files listed below and install them into your customercenter directory.
Tech+Center Files: Click on the Version 6.X Tech+Center Directory Files Version Server and extract the files listed below and install them into your techcenter directory.
Language Files: Click on the Version 6.X Language Directory Files Version Server and extract the files listed below and install them into your language directory.
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| The Web+Center Suite
of applications
provides an optimal solution for your IT Help desk, asset tracking, or customer support operations and reservation processes.
By providing a practical balance of feature-richness and usability with low total
cost of ownership, it will be one of the best investments you make for your organization. If you need more information, please visit our web site at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products. |