Internet Software Sciences Newsletter #38 Important Web+Center SMTP Issue Update

Internet Software Sciences | (www.inet-sciences.com) | Toll Free (888) 949-0942 | Sales@inet-sciences.com | Los Altos, CA USA

Welcome to this special Web+Center user bulletin concerning Web+Center SMTP email options. Automatic email notifications are an important feature of the Web+Center suite of web-based Help Desk and customer support applications and Internet Software Sciences wants to make sure your Web+Center will continue to work with the rapidly changing email sending and receiving standards.

We recommend you review the article below and consider updating one file for your Web+Center software that will provide you with additional SMTP options in the future that you may require.

Please contact our support staff if you have any additional questions or issues configuring your outgoing SMTP configurations.

Thank you
Scott Vanderlip
President - Internet Software Sciences

New SMTP Email Options For Web+Center Notifications

OVERVIEW
Internet Service Providers, and DSL/Internet Connectivity providers continue to re-write the rules daily on how we can get and send emails. Providers often make these changes without notification to their users and we often find our emails lost or blocked or web applications (like Web+Center) no longer successfully sending out notification emails.

Spam prevention services, port blocking, anti-virus programs, secure SMTP authentication requirements, relay restrictions, changing standard SMTP port numbers, and many other factors may stop important Web+Center email notifications from being delivered to customers and technicians. Most of our support calls for Web+Center are a result of external changes in a client's computing environment.

With Web+Center Version 5 and Version 6, we are using a licensed 3rd party ASP mailer from www.emailarchitect.com that allows for customizable parameters to handle many SMTP related changes.

To support these changing SMTP requirements, we have modified one Web+Center file that defines the parameters to change SMTP port number and or use a different type of SMTP authentication. We recommend that all version 5.0 and version 6.0 users upgrade and replace the (SendEmail.inc) file in the language subdirectory. Having this file on your system will simply enable some new SMTP options in the future but will not change your current method of SMTP emails for Web+Center. Future downloads will have this new file version for both version 5.0 downloads and version 6.0 downloads.

Links are provided below to upgrade to the latest version of that file. In this new version of SendEmail.inc, there is a code customizable section that allows you to define

SMTP port number (default is 25)
SMTP Authentication Login Methods including:
- Standard AUTH LOGIN
- AUTH NTLM(Secure Password Authentication)
- AUTH CRAM-MD5
- AUTH PLAIN
- AUTH MSN

Click this FTP link to download and replace your existing SendEmail.inc file for Version 5.0

Version 5 SendEmail.inc File Update - FTP Download

Click this FTP link to download and replace your existing SendEmail.inc file for Version 6.0

Version 6 SendEmail.inc File Update

These customizable parameters can be found around line 296 in the Version 6.0 SendEmail.inc file and around line 195 in the Version 5.0 SendEmail.inc file. Before replacing this file, always back up and rename the current SendEmail.inc file incase you have made customizations to the file.

In addition to the above options, there are some further additional SMTP options available with our ASP mailer. Documentation on these other parameters can be found online at: http://www.emailarchitect.com/webapp/smtpcom/sdk/.

Conclusions: Internet Software Sciences continues to upgrade it's Web+Center suite of web-based application to fit today's Internet and Computing environments requirements. Within a month, we will be announcing a new integrated - remote control featured for the Web+Center help desk, allowing for more efficient customer support for your IT organizations. Shortly we will also be officially supporting Microsoft VISTA and the IIS 7.0 platform with new install documentation.

Evaluate Web+Center Help Desk Today! Click for details

The Web+Center Suite of applications provides an optimal solution for your IT Help desk, asset tracking, or customer support operations and reservation processes. By providing a practical balance of feature-richness and usability with low total cost of ownership, it will be one of the best investments you make for your organization.

If you need more information, please visit our web site at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products.