Internet Software Sciences | (www.inet-sciences.com) | Toll Free (888) 949-0942 | Sales@inet-sciences.com | Los Altos, CA USA

Welcome to the July 2008 ISS Newsletter. We hope you have been enjoying the benefits of   Web+Center, the Help Desk and Sales CRM Solution that are quick and easy to implement, and that you have previously downloaded.

If you haven't had a chance to use the Web+Center suite of web-based applications, please download version 6.0 for Windows OR Linux.

Newsletter Article Index:
  • WebReporter - 3rd Party Web+Center add-on reporting tool from BXS,



Thank you
Scott Vanderlip - President - Internet Software Sciences


    WebReporter - 3rd Party Web+Center add-on reporting tool available separately from BXS
By Michael Glass - Director  - Natpoint Ltd


Overview

A 3rd party Web+Center reporting tool will soon be available for purchase. This separate, add-on reporting tool will be available from BXS distributor Natpoint. This reporter tool runs as a separate web application and queries the web+center database for a variety of detailed and summary reports.

WebReporter is an automatic reporting solution that links seamlessly with Web+Center, creating online reports for all data recorded in the Web+Center database. The general reports are created quickly, and more detailed information is made available through the drill-down and drill-through options. It is easy to use, versatile, quickly implemented, flexible and fast to deliver. It is fully browser based, so anyone with the appropriate permissions can use it from any location.

WebReporter contains a set of predefined reports. These are:

  • Case base reports - simple, detailed and summarized
  • Technician based reports
  • Customer reports
  • Statistic reports, by month, quarter, year and categories

All the standard reports can be easily modified for your own use, and brand new reports can easily be created, using WebReporter’s versatile editing options - WebReporter operates at 4 different editing levels, ranging from interfacing with your Web+Center database to the way you want to see the final details.

The reports generated by WebReporter incorporate automatic graphics which can easily be exported to an Excel worksheet. You can set the permissions for each user through a simple interface, which can even allow for your customers to see reports on their individual activity.

WebReporter was developed by BXS, a developer of web solutions based in Ramat Gan, Israel, to answer the growing need from their customers for a web based reporting solution. Rather than create a reporting tool specifically designed for their existing product range, BXS developed a stand alone, versatile, web based reporting tool, which works with any application based on:

  • Oracle
  • MS SQL
  • MSDE
  • AS-400
WebReporter is a robust, flexible and easy to use tool, ideal for decentralized organizations, which will fully interface with just about any database application. Since its development, WebReporter has become BXS’s leading product, and is being used by customers from different industries, with a large variety of database applications including ERP, e-commerce, banking, and more.



Customer Success Story
An electronic devices distribution firm needed to enable all staff levels to create reports and find live information easily. They also wanted a reporting tool for their customers.

They installed WebReporter as it met their three main report requirements: Flexible, web based, Low training overhead

At the first stage, they used the pre-defined reports, and very quickly more advanced users started exploring the tool’s capabilities, and creating reports that weren't included with the package.

Their internal staff and customers rapidly learned how to use the drill-down and drill- through options to receive the detailed data they needed, some learned how to edit the reports themselves and customize them for their specific needs, and some went as far as to create their own tailored reports.

After three months, WebReporter completely replaced the company’s old OLAP system, but most importantly, it allowed customers, staff and managers to base their decisions on live data, enhancing their decision making processes and responsiveness.

Test On-line
We have configured a Web+Center version 6.0 running the webreporter to evaluate this third party reporting tool. To evaluate and help BGate finalize their Web+Center version of WebReporter, please visit the Web+Center WebReporter Test Site using the login information of User Name=jj17 and Password=jj17. This reporting tool requires Internet Explorer Browser.
Please provide any feedback to both BXS and Internet Software Sciences by sending emails to support@inet-sciences.com,support@webreporter.com so that we finalize this exciting new complementary 3rd party tool from BXS. Product pricing and availability will be listed on our website soon.

For more information about the webreporter product, please visit the www.bwebreporter.com website.


Article by: Michael Glass
Director  - Natpoint Ltd
Edgware House 389 Burnt Oak Broadway
Edgware, Middx HA8 5TX
T: 020 8951 0050
E: michael@natpoint.com
W: www.natpoint.com

   Evaluate Web+Center Help Desk Today! Click for details

The Web+Center Suite of applications provides an optimal solution for your IT Help desk, asset tracking, or customer support operations and reservation processes. By providing a practical balance of feature-richness and usability with low total cost of ownership, it will be one of the best investments you make for your organization.

If you need more information, please visit our web site at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products.


Previous Newsletters : | Newsletter #3| | Newsletter #32| | Newsletter #31| | Newsletter #30|
| Newsletter #29| | Newsletter #28| | Newsletter #27| | Newsletter #26| | Newsletter #25|
| Newsletter #24| | Newsletter #23| | Newsletter #22| | Newsletter #21| | Newsletter #20| | Newsletter #19|
| Newsletter #18| | Newsletter #17| | Newsletter #16| | Newsletter #15| | Newsletter #14 | | Newsletter #13 |
| Newsletter #12| | Newsletter #11 | |Newsletter #10 | |Newsletter #9 | |Newsletter #8| | Newsletter #7 |
| Newsletter #6 | |Newsletter #5 | |Newsletter #4 | |Newsletter #3 | |Newsletter #2 | |Newsletter #1 |