Listed below is a partial list of new features in Version 6.0

• New Web+Center application "Reservation+Center", now included for free. This comprehensive equipment/facilities, media device reservation system is perfect for organizations that need to schedule and reserve rooms, equipment or any resource that can be placed into a graphical catalog
• Integrated Text Chat options for customers/Techs to provide text chat support options
• New "Companies/customers" organizational option to provide better support for multiple customers in a single Company situation, together with automatic data syncing of this information.
• Better Active Directory (AD) customer login and authentication/data syncing options
• "Private" support case notes available only to technicians
• Integrated case scheduling and event scheduling together with direct Outlook calendar syncing options
• New administrative functions for deleting and managing aging customer database
• Reformatted Customer+Center and Tech+Center forms and screens

Version 6.0 is designed to be upwards compatible with your existing Version 5.0 database, ensuring an easy migration when you are ready to upgrade.  Besides installing the new version of the code, a brief upgrade script needs to be run on the existing database to add new tables and fields to support the new features.

Version 6.0 FREE version will now come with the 5 Web+Center applications of Tech+Center, Customer+Center, Pocket+Center, Business+Center and Reservation+Center. The FREE 6.0 version will allow for a maximum of 2 techs. Upgrades from Version 5.0 (3) Tech system or new 3 Tech licenses will now require an upgrade script and purchasing 1 additional license key. Prices for upgrades and a 3 tech license key will be available on the prices page on our website once the production version of the Version 6.0 is available.

New Customer+Center 6.0 interface


New Tech+Center 6.0 interface showing events, and companies detail page