Internet Software Sciences Newsletter #27 November Issue

Internet Software Sciences | (www.inet-sciences.com) | Toll Free (888) 949-0942 | Sales@inet-sciences.com | Los Altos, CA USA

Dear ,

Welcome to the November 2007 ISS Newsletter. We hope you have been enjoying the benefits of Web+Center, the Help Desk and Sales CRM Solution that are quick and easy to implement, and that you have previously downloaded.

If you haven't had a chance to use the Web+Center suite of web-based applications, please download version 5.0 for Windows OR Linux.

This newsletter includes some important updates about new version 6.0 release updates and other important updates about the application.

Sincerely,
Scott Vanderlip - President - Internet Software Sciences

Web+Center Version 6.0 Beta Test Program coming soon

Overview
The Web+Center Version 6.0 beta program should be started within about 2 months and it will be available for existing and new customers to help perform some beta testing of the new version. We typically have a 2-3 month beta test period before we launch the production version and offer upgrade options for existing customers.

Version 6.0 of Web+Center offers new functionality such as integrated Text chat options, new case scheduling and integrated outlook calendaring functions and more company "centric" changes. The Reservation+Center will now be packaged with version 6.0 as part of the system which expand the Web+Center suite of applications from the current 4 applications (Tech+Center, Customer+Center, Pocket+Center and Business+Center) to 5 when it includes the Reservation+Center.

Version 6.0 is designed to be completely database compatible with Version 5.0 installations so that an easy migration will be possible when you are ready to upgrade.

New Customer+Center 6.0 interface

Web+Center FAQs

Overview
Internet Software Sciences uses the Web+Center and the Web+Center FAQ mechanism for supporting its own software and the product users. This simple but effective approach to customer support is probably our most efficient way to provide timely solutions to common problems experienced by users. This method of self help allows customers immediately problem solutions and resolutions often without the expensive options of phone or trouble ticket support.
Our FAQ site has grown to a list of 151 knowledge base articles that are specific to the Web+Center suite of products and offer users a quick way to scan and find articles to some common issues. The articles have been prioritize based on how current the issue and how frequently it is being ask in our formal support staff calls. Increasingly, many of the Web+Center issues that we are solving in support are not problems that require changes in Web+Center code, but instead, solving problems caused by other un-related security related products that are disabling or blocking web server operations, email operations or database accesses. As new virus checking software, operating system lockdown and enhanced security features, new databases, operating systems and flavors of operating systems such as 64 bit 2003 server become available, we need to provide timely solutions to customers and our FAQ page is the method to quickly post new resolution articles and links to updates.

Some of the more recent FAQ articles include:

Please review the FAQ articles first if you are experiencing an installation or configuration issue or other Web+Center operational issue and hopefully your organization can also benefit from using the FAQ feature as well. FAQ articles can be marked for posting by clicking on the Edit FAQ List link in the middle of the reports page in the Tech+Center.

Evaluate Web+Center Help Desk Today! Click for details

The Web+Center Suite of applications provides an optimal solution for your IT Help desk, asset tracking, or customer support operations and reservation processes. By providing a practical balance of feature-richness and usability with low total cost of ownership, it will be one of the best investments you make for your organization.

If you need more information, please visit our web site at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products.