Internet Software Sciences Newsletter #14

Internet Software Sciences | (www.inet-sciences.com) | Toll Free (888) 949-0942 | Sales@inet-sciences.com | Los Altos, CA USA

Dear Web+Center User
We hope you have been enjoying the benefits of Web+Center, the Help Desk Solution thats quick and easy to implement that you have previously downloaded.

If you haven't had a chance to use the Web+Center suite of web-based applications, please download latest version 5.0 for Windows OR Linux.
-- For upgrading information click here.

This Newsletter is devoted to the Web+Center's Extended Time Spent reporting, billing and invoicing functions for small IT organizations. The article below shows how to get started using Web+Center with this feature. We hope you enjoy the article and your Web+Center Help Desk/Customer Support application.

Have a great day!

Internet Software Sciences

Overview - Extended Time Spent Billing options of Web+Center

Extended Time Spent Billing

An increasing number of Web+Center clients are smaller independent IT support companies that service and bill several different companies or organizations and these features are designed to accomodate those requirements.

New invoice reports and print/email time spent ASP code modules are now available from the Web+Center Documentation and Version Server by clicking the Currently Released Files links for the Business+Center Files and in the Language Directory Files. The following files listed below must be upgraded as a minimum.

Business+Center (businesscenter directory): Invoice.asp
Language (Language Directory): PrintInvoiceTemplate.inc
Business+Center (businesscenter directory): DoInvoiceSearch.asp

To test and evaluate the new Extended Time Spent Billing feature, follow the steps listed below.

Step #1: Enable Extended Time Spent Billing Options

Log into Tech+Center as a system configuration (Click HERE to test on-line)
Click on Administration
Click on System Configuration Menu
Click on System Configuration Options
Confirm that the Extended Time Spent Option is checked.

Step #2: Creating Time Spent Billing Entries in a support case ticket

Create or open a new support case in the Tech+Center application
Scroll down to the Time Spent Billing box.
Enter or accept Date, Tech, Billable/non-billable, hours, hourly rate and notes
Fill in other case information (categories, status, case one-line, case history, etc)
Submit the case form to enter this Time Spent Billing entry.
Bring the case form back up multiple times and enter additional Time Spent entires.

Figure 1-1 Extended Time Spent Billing form of the Tech+Center case form

Step #3: Creating an invoice from a Case Time Spent Billing Entry

Launch and log into the Business+Center application by clicking on the Business+Center button in the button panel.
Click on the Invoices button in the Business+Center
To Create or Update or Delete Invoices on Time Spent entries, click on the link titled " Create New Invoices from "Time Spent" Records"
Select a date range (Last 30 days)
Select other criteria if desired to create invoices based on individual cases, individual customers, or group by customer or company.
Press the Submit Button to create a preview list of Time Spent Entries that you can accept for invoicing.
To create an invoice your time spent entry, check the Checkbox under the New/Invoice column and press Submit.

Figure 1-2 - Creating an invoice from select Time Spent Billing entries

Step #4: Viewing and adding additional expenses to invoices

Click on Invoices
Click on the Find Invoice
Click Submit and return the most recent set of invoices
Click on the Invoice number to view the invoice you just created
Additional charges and information can be added to the invoice if needed and press Submit
One can email or print the invoice by clicking on the Email or Print buttons in the upper right hand corner

Figure 1-3 - View of invoice screen with time spent billing entires

Step #5: Printing and Emailing Invoices to clients

Click on Invoices
Click on the Find Invoice
Click Submit and return the most recent set of invoices
Click on the Invoice number to view the invoice you just created
One can email or print the invoice by clicking on the Email or Print buttons in the upper right hand corner

Figure 1-4 - Invoice that can be emailed or printed with Time Spent Records

Evaluate Web+Center Help Desk and Today! Click for details

The Web+Center Suite of applications provides an optimal solution for your IT Help desk or customer support operations. By providing a practical balance of feature-richness and usability with low total cost of ownership, it will be one of the best investments you make for your organization.

If you need more information, please visit our website at www.inet-sciences.com or call Toll Free (888) 949-0942 or call us on our new international Skype IP phone connection with Skype name of "InternetSoftwareSciences". We look forward to hearing from you about your variety of uses of the Web+Center products.