Web+Center Version 5.0 Production is now available for new downloads or on-line evaluations or you can upgrade from previous Web+Center 4.X installations.

Upgrading to Web+Center 5.0 and new upgrade policies

With Version 5.0, the upgrade script necessary to migrate an existing Web+Center 4.0 installation to Version 5.0 database structure will not be included with the regular downloadable released application and must be acquired separately. Please review the upgrade options and policies listed below:
• Licensed Users with current Support/Upgrade contracts - Free upgrade scripts will be available (Upgrade Info)
• Licensed Users without current Support/Upgrade contracts - Contact ISS to renew your support/upgrade contract and obtain the upgrade script.(Upgrade Info)
• FREE (3) Tech Users - A one time upgrade script can be purchased to upgrade FREE (3) tech systems from Version 4.0 to 5.0. (Upgrade Info)

For further questions on upgrades and your support contract status, please contact Internet Software Sciences Sales group at sales@inet-sciences.com or by phone at (650) 949-0942.

On February 14, 2000, I started as the network administrator for a group of physicians that created a network utilizing Centricity Physician Office Practice Management and Microsoft Office products. The users previously used a text based system, and did not previously have email capabilities. I knew that I was in for a challenge and would need a way to track and maintain support requests in a manner that was easy for the end user and for myself. I did quite a bit of research into the programs available, and I discovered Web+Center. They had an online demo that allowed me to get an immediate feel for the program, and they offer the program for no cost for up to 3 technicians. I downloaded and installed the program and it was almost a perfect fit out of the box. I discovered how easy it was to modify certain aspects of the program to fit our needs, and each new release has made modifications more GUI based. Our users can now go to a web page and submit and track their own cases, without having to pick up the phone. Because of the network integration features, users do not need to log into this program. Their network account is their login. Managers can track and update their staff's cases also. Attachments can be uploaded to cases as needed, and we utilize the schedule feature to communicate internally about cases.

We have had the honor of being beta testers for the 5.0 release and feel that this is the best yet with so many great features available. Working with Internet Software Sciences has been a pleasure. They truly care about their end users and listen and integrate customer suggestions into their product. I highly recommend this program to anyone looking for a complete suite of helpdesk products.
Keith Nestor

HRorg Corporation (www.hrorg.com) is a leading Application Service Provider (ASP) serving to provide independent professionals and small to medium businesses with the most comprehensive and cost effective, HR management tool available. It has the automation and workflow that organizations need and demand in today’s challenging work environment.

By using HRorg’s Self-Service solution MyHR, we become a seamless extension of your HR department by providing a simple and easy online application where by employees and managers can easily take care of all of the HR administrative and management needs. Accessible anytime, anywhere enabling administrators, managers and employees to view and interact with their data as it stands in a moment. We take care of it all from the implementation, user orientation, live support and regular maintenance. We focus on excellence and solid customer service.

HRorg Corporation describes how they use our services;

We are using Internet Software Sciences’ Web Center application to manage our customer support center. We will be logging all calls and emails received by our customer support in the Tech Center and will also provide our clients access to the Customer Center to submit inquiries and bugs. We will also be housing client and contact information in the Business Center portion of the application.

We plan to use the Tech Center to manage our customer support issues within a structured process to ensure that all issues are addressed and resolved in a timely manner. Every call or email that is received will be created as a case so that we may track the type and volume of calls to the customer support center.

We choose on WebCenter 5.0 Beta on RedHat Linux to elevate our already existing open source application infrastructure. WebCenter on linux requires MySQL as a database and Sun Java System Web Server 6.0. WebCenter 5.0 Beta's performance is a lot better than its predecessor on Linux