Overview:
Web+Center is being utilized at many Hospitality organizations orginally for
their IT support but some have expanded the scope of their Help Desk to
include facilities management as well.
Hotels, conference centers, and business savy travelers are increasingly
becoming dependent upon their data business systems to handle reservations, phones,
billing, multi-media requests and constant changes and a Help Desk and Work
order system is crucial to adding structure and organization and efficent
work order dispatching to these functions.
Other Hotels have quickly made their Web+Center work order request system the
central request/dispatch center for work order for facilties, housekeeping,
utilities as well as traditional IT requests.
Market Customizations and User Tips:
Web+Center can be initially installed as an IT support tool. Once it is installed
and operational, it is easy to add additional users and groups to the system without
requiring additional complicated configurations.
It is best to start small and work on developing process and procedures to
implementing a Web+Center Help Desk to make it successfull.
Market Client Reference Quotes:
Basin Harbor Club,
(www.basinharbor.com)
Vergennes VT
Brian Goodyear, Systems Manager wrote:
"Trying to support over 200 users, spread over 700 acres with only one
technician has its own problems, response time to the areas of concerns
being one of them. Prior to Web Center +, users looking for status
updates had a frustrating time getting an answer between missed
telephone calls and untimely emails. It was a drain on productivity
for everyone. For years I have looked for a solution that allowed
our users not only the ability to report problems and track the
progress themselves, but to also access an evolving "knowledge base" in
order to troubleshoot their own problems.
With a limited budget I was beginning to believe that I was out of luck,
then came Web Center + to the rescue. Rather than having to support yet
another client/server application loaded on all desktops, Web Center +
allows all users to login to Customer Care+ from any PC with a browser
and report problems or submit work requests at any time. Having Web
Center + on our intra- website has encouraged users to utilize all
the other functions we have made available to them as well. The best
part about this product is that it costs us nothing. Since we only
have 1.5 technicians, the product is used free of charge.
Web Center+ has not only changed the way I support our network,
but has allowed me to spend my time on more valuable and productive projects
and to preserve my free time for my wife and 9-month-old daughter."
