Health Care Market Focus
Overview:
Web+Center is being utilized at many Health Care facilities primarily
for their IT support operation. Hospitals are increasingly becoming dependent upon
the critical data information systems and networking infrastructure and a Help Desk
for its staff to quickly create, update and dispatch problem tickets is
crucial to the hospitals operations.
Market Customizations and User Tips:
To handle the 24 hour rotating set of doctors, nurses, and other personnel that
could possibly create trouble tickets, some organizations have set up their
customer database to reflect not individual customers but health care departments.
To create a customer account called Operating_Room, enter the word "Operating" into the
last name field and word "Room" into the first name field. This will create a customer
called "Operating_Room".
A special ASP module was developed for the Health Care work environment
called default.asp (in the \customercenter directory) that
will display a drop down list of Health Care departments allowing anybody in that department
to login and review and update other cases submitted on earlier shifts or to submit
a new trouble ticket. If this type of departmental login is desired, change
your Customer+Center virtual directory settings to enable the default.asp page as
the default home page instead of default.htm.
Market Client Reference Quotes:
Charles R. Dewar, Systems Administrator, North Hills Hospital says "
"Internet Software Sciences has been very accommodating in modifying the
standard Customer+Center to reflect the fact that most of our users do not
sit in front of a computer. By creating open department accounts, our users
are able to check the status of outstanding work orders or create new ones
on any of our web kiosks throughout the facility. Complaints are down and
compliments are up! "
Memorial Hospital
Gardena, California
Donald Dewar, PC Support, says:
"
The Customer+Center has been a
great tool for us. We are responsible for both the computer network and
the phone system for two facilities that are 18 miles from each other. This is
a difficult task as you can imagine for three individuals to cover. We used the Cutomer+Center web application and customized it to be a network web
site to attract more traffic to it.
It has been a blessing as it allows
our
users a way to convey their problems without hunting down one of the three
of
us. It has also been valuable as a means for automatically following up on
issues with the end user as we only have to update the case and it sends
an
email to them. Thanks for the wonderful product! "
