Field Service Market Focus

Overview:
Web+Center is being utilized at many field service and on-site networking support companies. With new options for remote PC connectivity with cell phones and personal computers or other wireless technologies, mobile field service personnel can remotely access their dispatched cases in the field with lap-top computers and web browsers.

The software also supports the ability for techs to download their dispatched cases and complete customer lists to their Palm PDAs for efficient dispatching.

Market Customizations and User Tips:
By letting your customer submit their own trouble tickets with the Customer+Center, users will feel much more comfortable that the problem has been submitted and can be tracked easily. Efficient use of the Groups and email notifications and cell phone email notification options can be used to "page" field service personnel within seconds of updates by customers or other techs.

Client Reference Quotes:
Client: Swiftechs (www.swiftechs.com)
Location: Saint Louis, MO
Application: Onsite PC service for Home or Business

Swiftechs let their registered customers submit their work order tickets with their customized Customer+Center interface, and roaming PC support personnel in Swiftech vans are dispatched through the Tech+Center interface.

Quotes

"A centralized repository of case information, customer problem history, and a built-in knowledgbase lowered our bottom line significantly. Customers want swift response and accurate results. We now have an accurate tool which can guage our responsiveness to customers' needs. . And all parties, including our dispatchers, benefit from the centralized repository of information and the ability to send real-time case updates directly to handheld wireless devices in the field."

-Leonard Minkovich, President, SwifTechs Saint Louis, MO