What is Web+Center ?
Web+Center is a suite of three web based customer support applications. The customer accessible application, Customer+Center, allows customers to self register and submit support cases. The second application is Tech+Center, which support staff use to create and manage cases created by customers or by other support staff. Web+Center can be used in a traditional phone based support organization, or in a system where customers can enter cases over the web, or in a system that uses a combination of the phone and web customer support. The third application is Business+Center, which is a sales/CRM application that configured for sales/contract reps to record customer notes and assign customer contacts to reps. It also has several group emaill notification options and options to organize customer into user groups.

Why is Web+Center different from other customer support systems ?
Web+Center does not come with any platform specific client applications. All functions of the system other than the initial installation of the software are performed through platform independent web browsers. There will never be any installing, or upgrading, of Windows or Mac applications since the only way to access all of the functions of the Web+Center is through a standard web browser.

What web server platform does Web+Center run on ?
Web+Center is designed to run on Microsoft Windows NT(Workstation/Server), Windows 2000(Proffesional/Server) and Windows XP.

What Databases does Web+Center support ?
Web+Center currently supports Microsoft SQL*Server 7.0, SQL 2000 and Microsoft Access databases. If you are using the Access database, you DO NOT even require MS Access/Office 97/2000 to be installed since the necessary ODBC Access database drivers come pre-installed with Window NT/2000/XP.

What Web Browser is required ?
Web+Center currently supports Netscape 3.0 and above and Internet Explorer 3.02 and above. Web+Center applications use very standard HTML 3.0 tags allowing for compatible viewing across most browsers. No additional plugs-in, Java or extensive Java Script is required for operation.

Does Web+Center use JAVA ?
To avoid potential browser JAVA versioning and potential browser compatibility issues, Web+Center application pages are output browser pages that are HTML and frames based and do not require any particular version of JAVA or other plugs-ins to be running on the browser. This makes the application more accessible to more persons without having them upgrade their browser.

Can I still use Web+Center if my current web site is UNIX based ?
Yes, Web+Center is designed to be a standalone application and can easily be hosted on a separate NT/2000/XP machine that must be connected either on the Internet or an internal Intranet. Simply create a link from your current site to a separate NT server for a seamless integration of a UNIX based web site to a connected Web+Center support site. For example, the Internet Software Sciences Home page (www.inet-sciences.com) is located on a different machine than the Web+Center on-line evaluation application. Documentation is included in the Getting Started Guide on how to integrate the Web+Center application into your existing site.

How much does it cost ?
For installations for less than (3) techs, it is FREE! No limits on customers or cases. Really ! For more than 3 techs, Web+Center is priced in 4 simple tier levels: $1,500 for 5 Techs, $5,000 for 10 support techs for small organizations, $10,000 for 25 support techs for medium sized firms, and $15,000 for unlimited support techs. With Web+Center there are not any hidden per customer, per tech upgrade costs or expensive configurations to set up the system.

Can I evaluate it before I purchase it ?
You can download and run a complete full version of the software. The free version of the software only differs from the full license copy in that only (3) techs can be registered in the database. The free version also supports MS Access OR SQL*Server 7 or SQL 2000. On-line evaluations are available from our evaluations page at any time, too.

Can customers look for support solutions without having to submit a support case ?
Yes, Web+Center will automatically creates a product specific set of searchable Help Database solutions as you use the system. Customers can perform full keyword and category searches to find solutions to related problems before submitting a support case.

Do customers like web based support ?
Customers get tired of the typical phone tag and long waits that are common when calling tech support, especially when they have a simple question or problem. Customers are the persons with the best knowledge when it comes to their own registration information and problem description information. Why not let the customer start the process ? Web+Center allows for efficient self registration and submitting a support case. Web+Center then lets the dispatcher and the support staff handle and process the support case. Phone interaction between the customer and support staff can still be used, but customer frustration is reduced by letting them submit a case without the difficult and time consuming phone queue associated with traditional phone support.