Facilities Management Market Focus

Overview:
Web+Center can also be used for work order tracking outside of the traditional IT Help Desk area. Facilities organizations at companies and higher education can also greatly benefit from an efficient way for "Customers" to submit facilities work order requests (plumbing, electrical, phone, networking, carpentry, buildings and grounds, etc) that can then be dispatched, tracked and managed.

If a Web+Center IT Help Desk is already installed, adding the functionality to support facilities groups is easy with the new "Group Assignment" added with Version 3.5.

Market Customizations and User Tips:
To configure a Web+Center Help Desk for facilities groups, it is best to create your first category list to define the particular facilities group. For example, if the facilities groups you are planning to incorporate with the Web+Center Help Desk are: Buildings and Grounds, plumbing, Heating and Cooling, Electrical, phones and Safety, then make category items like:

  • Building/Grounds
  • New Plumbing request
  • Plumbing Repair
  • Heating/Cooling Change
  • Heating/Cooling Repair
  • New Electrical Request
  • Electrical Repair
  • New Phone Request
  • Phone Transfer
  • Phone Relocation
  • Safety Request
Once each of those category items are created, the Web+Center software can be configured to directly assign cases that have the Building/Grounds category selected to the Building/Groups Tech Group without having to be dispatched by a central dispatcher.

To set this configuration, Click on the Administration button in the Tech+Center, click on System Configuration Menu and then Configure Initial Group Assigments links. With that option, you can select which group to initially assign the case to when that category item is selected.

Market Client Reference Quotes:
If you are interested in describing how your organization uses Web+Center for its facilities management, please contact ISS so we can include your information here.