External Product Support Market Focus

Overview:
Web+Center can be configured for external customer product support. The Customer+Center provides customer "Self-Help" functionality with FAQ's and knowledge base as well as the ability for customers to self register and submit their own support tickets.

With the Web+Center product,a product support group can install, setup and configure a complete external customer Help Desk with customer self help options in an afternoon and let customers submit their own trouble tickets the next day. This turn-key approach lets small or large support organizations quickly move from phone or paper based systems overnight to a system where product users gain confidence in their problem reporting and IT support and IT organizations can better document their support requirements.

Market Customizations and User Tips:
To make the Web+Center Software into an external product support application, carefully configure your categories so that external customers can easily submit support tickets.

The Customer+Center component is also designed to be completely integrated into your existing website. Refer to the Getting Starting Guide and the Programmer's Guide for instructions on to how to integrate your own product Logo's and navigation/banners into the Customer+Center pages.

Setting up the knowledge base of solutions and marking certain cases to be included in the FAQ is the most efficient way to inform customers of typical problems and solutions.