Higher Education IT Support Market Focus

Overview:
Web+Center is being utilized at many Higher Education IT support organizations throughout the world to support their IT operation, PC repair and mulit-media centers.

Operational information systems, networks, and Personal Computers are critical to the daily operations of teaching and supporting students. The need for IT support organizations to organize, dispatch, and document support requirements is becoming increasingly important for their own effectiveness and getting funding for their own department.

Market Customizations and User Tips:
A special module was created for colleges and organizations to allow an import of existing NT users from an LDAP directory into the Web+Center customer database. The import tool (ImportLDAP.asp and DoImportLDAP.asp) are modules that can be customized to help import your exsting NT users into the Web+Center database.

Some states will fund college IT support programs based on documented asset inventory. Web+Center also features a complete Asset Management component that allow assets to be recorded into an asset inventory database that can be tied to the support cases.

Market Client Reference Quotes:

Client: College Of San Mateo
Location: San Mateo, California
Application: Internal Help Desk

    Quotes from Jasmine Robinson
    (SMCCCD Web Support Analyst)

    "I spent months researching software, calling companies and testing demos. Functionality of the product was our main concern, it needed to be web based. One of my co-workers had attended a conference and suggested Web+Center as a possible solution. I contacted the company, downloaded the free version and it was an instant hit with our technicians. Not only did the product do everything we needed, web based, included a knowledge center, kept statistics on requests and completed jobs, it did things we hadn't even thought of, such as knowing when a technician is online and available or importing our LDAP exchange directory. I still had large companies calling me with their 100,000 dollar products asking how I liked their demo. It was a little hard to tell them that I found a product competitive to theirs at 10% of the price. "