Customer+Center Technical Specifications
Customer+Center Enables Customers with web browsers to:
- Self Register - Customers self register with the support center, defining
their own Username and password login for future site
logins.
- Submit support cases - Customers can submit, review or update support cases.
- Asset Management - Customers can Search for assets from the Asset database and log support cases for
particular assets for an internal Help desk configuration.
- Help Database - Customers can search a help database for related problems or questions.
- Frequently Asked Questions - Technicians can quickly build up a list of frequently asked
questions by simply adding solved customer cases to the FAQ List, viewable by customers.
- Integrates with your existing site - Customer+Center is designed to be
quickly and completely integrated with your existing website and navigational
look and feel.
- Finding Lost Access Usernames and passwords - Allows customers to securily search and recover lost Usernames and passwords.
- Automated email responses - Email notification is automatically sent when support cases are updated or resolved for effective case tracking.
Customer+Center web pages are compatible with Netscape and Microsoft browsers
as well as older browsers. Each Customer+Center page displays
detailed instructions on how to use the program features and how to navigate through
the web-based Customer+Center site. Additional security features prevent
unauthorized users from accessing Customer+Center and logs out users not
active for a period of time.
The top level Customer+Center page can be customized to include your
corporate Web site graphical requirements.
Hardware and Software Requirements:
- Windows NT/2000/2003/XP/VISTA/2008/Windows7 (Windows Version)
- MS SQL Server 7.0/SQL 2000 Database OR MS Access DB Driver (Installed with Windows OS)
- 300MHz Pentium PC (or faster)
- 32 Mbytes RAM (or more)
- 2.0 GB hard drive (or more for large DBs)
- MS Internet Infornation Server (IIS)
- Full time Internet Connection or LAN connectivity
- Linux Version Requires Linux, Apache Webserver, Sun One ASP, MySQL
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