Customer+Center Enables Customers with WWW Browsers to:

• Self Register - Customers self register with the support center defining their own Username and password login for future site logins.

• Submit support cases - Customers can submit, review, or update support cases.

• Asset Management - Customers can Search for assets from Asset DB and log support case for particular assets for a internal Help desk configuration.

• Help Database - Customers can search a help database for related problems or questions.

• Frequently Asked Questions - Quickly build up a list of frequently asked questions by taking simply adding solved customer cases to the FAQ List.

• Integrate with your existing site - Application is designed to be quickly and completed integrated with your existing website and navigational look and feel.

• Finding Lost Access Usernames and passwords - Allow customers to securily search and recover lost Usernames and passwords.

• Automated email responses - Email notification is automatically sent when support cases are updated or resolved for effective case tracking.

Customer+Center WWW pages are compatible with Netscape and Microsoft browsers, and older browsers as well. Each Customer+Center page displays detailed instructions on how to use the program features and how to navigate through the WWW-based Customer+Center site. Additional security features prevent unauthorized users from accessing Customer+Center and logs out users not active for a period of time.

The top level Customer+Center page can be customized to include your corporate Web site graphical requirements.

Hardware and Software Requirements:

• Windows NT/2000/2003/XP (Windows Version)
• MS SQL Server 7.0/SQL 2000 Database OR MS Access DB Driver (Installed with Windows OS)
• 300MHz Pentium PC (or faster)
• 32 Mbytes RAM (or more)
• 2.0 GB hard drive (or more for large DBs)
• MS Internet Infornation Server (IIS)
• Full time Internet Connection or LAN connectivity
• Linux Version Requires Linux, Apache Webserver, Sun One ASP, MySQL