Corporate IT Market Focus

Overview:
Every sector of Corporate America is now using Web+Center for their IT Help Desk.

All companies have computers and associated networks and rely upon them being up for efficient productivity. With the Web+Center product, an IT support group can install, setup and configure a complete internal Help Desk with customer self help options in an afternoon and let customers submit their own trouble tickets the next day. This turn-key approach lets small or large IT organizations move from phone or paper based systems overnight to a system where employees gain confidence in their problem reporting and IT support. IT organizations can also better document their responsibilities and case load to show and document their support efforts.

Market Client Reference Quotes:
Muzak Corporation
Jeff Kelly, Director of Technical Operations wrote:

" We used to manage support requests with a very wide Excel spreadsheet. In doing so, we failed in process. That is, support cases not fulfilled during a day would be copied to the next day. Occassionally a support case didn't get copied. There was no way to track the performance of our support staff or keep the requesting user in the loop.

The program has been a huge success! It took a little while to retrain the users to use the system; users became accustomed to requesting support verbally or through email. Now that the system has been in operation for about 5 months, we receive very positive feedback from our "customers." They like the way they can submit a request into the system using Internet Explorer. Further, they like receiving email updates whenever a tech support specialist services their case. We have become timely in case fulfilment and organized in the support process. Lastly, I can also receive reports about the support staff to make sure they are doing their job.

Working with Internet Software Sciences has been a pleasure. They are quick to respond to questions and open to suggestions about future enhancements. As a company, we definitely made the right choice when selecting this software solution. "