Software Bug Tracking Systems

Overview:
Web+Center is being utilized at many software development environments as a low cost software bug tracking system. Since the software has interfaces to allow both the external product customers to submit trouble tickets and the support staff or engineers to review and verify, track, fix and update the software, the complete software bug fix/bug tracking system can be developed.

The software could also be used entirely in house for creating bug tickets, assigning them to engineers and groups and being able to search for bug reports by versions, priority and completion.

With a FREE (3) Tech system, the software can also be installed for small support organizations for free and low cost for larger software development centers.

Market Customizations and User Tips:
To make the Web+Center Software into a Software Bug Tracking tool, set up appropriate categories that define software versions and product names. Give each of your software developers a Tech+Center tech staff account. This will allow them access to the complete database of problems and solutions. Software Developers can then track and re-assign problems to other developers. Email notification can be enabled to notify developers of new problems assigned or updated since they may not be logging into the Tech+Center on a regular basis like a support technician would.

The Customer+Center side can be used by product testers and external testers who test the software and can submit problem reports that can be reviewed and dispatched to the developers.

The priorities can also be configured to reflect a typical software development bug priorities like "Show Stopper", "Documentation Error", and "Visual Appearance Only".

Market Client Reference Quotes:
If you are using the software for a bug tracking system, please contact ISS so we can include your market information here.