Why Web based support ?
Reviews in leading support magazines such as Customer Support Management and others predict the fairly quick evolution of current email and fax back systems to web based customer support systems now that companies and increasing number of home users have Internet and World Wide Web access.

Listed below are some links to related articles found in various publications:

How the Web could end customer-service hell by Jeff Moad, PC Week Online

Are you in e-mail hell ? by Jim Dey ,Customer Support Management


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